Technical Support Channels
A One–Hour Support Ticket Response Guarantee
We provide a 1–hour response guarantee for each trouble ticket or email that you submit to the customer support team. We’ll quickly answer all the common questions and forward the issue to our system administrators if further assistance is required. If you make use of our Optional Admin Services package, we will complete any of the included server administration services at a time that has been discussed with you upfront.
An Excellent Technical Support Service
- We will be online for you twenty–four–seven to respond to any questions that you may have pertaining to our Hosting Control Panel or any of the apps that we have installed on your behalf on the server. If you also require help tackling server admin tasks, you can have a glance at our Optional Admin Services package, which includes data backup disk space, Operating System updates every week, server monitoring and rebooting services, as well as software installation and problem troubleshooting services.
A User–Friendly Help Area
Our Hosting Control Panel is preinstalled for every dedicated server. Among its characteristics is a very handy integrated knowledge base that will guide you step by step on how to use it. Most of the help articles also video versions which demonstrate all the operations that you can carry out in a very illustrative way. You can find the how–to articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.