A 99.9% Server Uptime
We’ve built our cloud hosting platform using stable hardware and strongly customized software. Our system administrators have installed a tweaked version of Security–Enhanced Linux on each of our physical machines to guarantee maximum safety and stability. We’ve set up a number of DDoS protection units together with powerful firewall software to make sure our internal network is impregnable and secure.
All our cloud hosting plans offer a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee remains unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting system, we have also set up our very own internal network in all our datacenters. Everything is based on top–class hardware components manufactured by Juniper. Besides, on every router, we have configured a firewall with a sophisticated set of rules in an effort to filter out all shady requests.
As a result, in each of our data centers – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter and in our AU based datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, if it is your money at risk, you can’t feel really safe. Because of this, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In the event that you don’t feel satisfied with our hosting service or if you want to use a bit more robust web hosting solution, such as a Linux VPS hosting service or a Linux dedicated servers – you’ll receive your money back in full, without obscure fees or repayment charges.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get a response, you’re aware of how infuriating this can be, even more so if your web site is at stake. Because of this, we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our support engineers will be right here for you and they will get back to you within 60 minutes. And the best part is that their average ticket response time is just 20 minutes!